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Shipping policy

Shipping Coverage

We offer free shipping on all orders.

We currently ship to the United States, Canada, the United Kingdom, the European Union, Australia, and New Zealand.


Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed.
Once your order has been processed, you will receive a confirmation email with tracking information once available.


Shipping Methods and Carriers

We use reliable carriers to deliver your order, including:
DHL, Hermes, USPS, UPS, or FedEx, depending on your country and the most efficient delivery route.

Tracking details will be provided once the package is dispatched.

In case of a lost package, a refund or replacement is available only if insured shipping was selected at checkout.


Delivery Timeframes

After processing, delivery typically takes 8–14 business days.

This estimated delivery timeframe applies to all supported destinations, including:

  • United States and Canada

  • United Kingdom and European Union

  • Australia and New Zealand

Delivery times are estimates and may be affected by factors outside our control, such as customs processing, peak-season volume, or local carrier delays.


Shipping Costs

Shipping is free of charge at checkout. No additional shipping fees will be charged.


Order Tracking

Once your order ships, tracking details will be sent to the email address you provided at checkout.

Tracking updates may take some time to appear, depending on the carrier.


Delays and Issues

If your order does not arrive within the expected delivery timeframe, please contact us at help@elevate-shoes.com with your order number so we can assist you.


Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.


Contact Information

If you have questions about shipping or your order, contact our support team at:
help@elevate-shoes.com