We accept returns and refund requests within 30 days of delivery.
To be eligible for a return, items must be unused, in their original condition, and returned with original packaging.
To request a return, please contact us at help@elevate-shoes.com with your order number and a brief explanation. Our team will provide return instructions. Returns sent without prior approval may not be accepted.
If your order arrives damaged, defective, or incorrect, please contact us at help@elevate-shoes.com within 5 days of receiving your order, so we can review the issue and arrange a replacement or refund where appropriate.
Once a returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds are processed within 48 hours and issued to the original payment method. Processing times may vary depending on your bank or payment provider.
If a refund has been approved but not yet received, please allow some time for your bank or card provider to process the transaction. If the refund does not appear after several business days, contact us at help@elevate-shoes.com for assistance.
If an order is significantly delayed beyond the stated delivery timeframe, a partial refund of USD 8.00 may be offered depending on the circumstances. Please contact our support team to review your order.
We only offer exchanges for items that arrive damaged or defective. If you believe your item qualifies, please contact us at help@elevate-shoes.com with your order details.
The following items are not eligible for return:
Pre-order items
Products that have been worn or are not in their original condition
Discounted bundles (for example, Buy One Get One Free offers)
If your item arrives damaged, please:
Take clear photos of the product on a flat surface, showing both the defect and the shipping label
Send the photos and a description of the issue to help@elevate-shoes.com within 5 days of receiving your order
We will send a replacement at no additional cost. If a replacement item also arrives damaged, a full refund will be issued.
For questions related to returns or refunds, contact us at help@elevate-shoes.com.
All returns must be approved by our customer service team before being shipped. Unauthorized returns will not be accepted.
