Contact Us

We’re always looking for ways to improve our brand, and we’re happy to hear from you.

If you have a question about a product, need help with an order, or want to share feedback, our customer service team is here to help.

How to reach us

The easiest way to contact us is by email:

help@elevate-shoes.com

Please send one email per request. Sending multiple messages about the same issue may slow down our response time.

When we’re available

Our customer service team operates on GMT and is available daily from 09:00 to 17:00.
We aim to respond to all inquiries within 24-48 hours during these hours.

Contacting us about an order

If your message is related to an order, including the following information will help us assist you faster:

Your order number
Tracking number, if available
The email address used at checkout

Providing details

For general questions or issues, please include as much detail as possible in your message. If something arrived damaged or incorrect, photos are helpful and allow us to review the situation more quickly.

Business details

Elevate Shoes
30 N Gould St
Sheridan, WY 82801
United States

We appreciate you taking the time to get in touch and we’ll do our best to assist you as quickly as possible.

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Frequently Asked Questions

What should I do if I have questions about my delivery or need further assistance?

If you have any questions about your order or delivery, please contact our customer service at help@elevate-shoes.com. We’ll be happy to assist you!

Can I exchange or return my shoes?

Yes, you can return or exchange your shoes within 30 days of receiving them, provided they are unworn. Returns are possible in accordance with our return policy.

How do I find the right shoe size?

Our shoes fit true to size, so we recommend ordering the size you normally wear. However, for the ‘Classic’ model, we suggest choosing one size larger to ensure perfect comfort.