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Frequently Asked Questions

What do I do if I have questions about my delivery or need further support?

If you have any questions about your order or delivery, please contact our customer service at info@elevate-shoes.com . We'll be happy to help!

Can I exchange or return my shoes?

Yes, you can return or exchange your shoes within 14 days of receipt, provided they are unworn. Returns are accepted according to our return policy.

How do I find the right shoe size?

Our shoes run true to size, so we recommend ordering the size you normally wear.

However, for the 'Classic' version, we recommend choosing a size larger to ensure perfect comfort.